The Crystal family is incomplete if one doesn’t take into account the front desk crew: these are the people who are here to welcome you at the clinic, take your appointments, help to maintain policy, do record-keeping, and overall help to make your experience at Crystal Minds a hassle-free one. The front desk bears the brunt of the pressure coming from all sides, whether it is to mediate the connection between mental health professionals and clients or do the sometimes unpopular task of reminding people to follow clinic policy. Managing a clinic is hard work, and the reason this fact is sometimes overlooked is because they make it look easy.
Here is our team who keep the administrative affairs of the clinic running smoothly:
We have Sanjib who is one of the oldest members of our family. His patience and cool-headedness in the hustle-bustle of busy clinic hours makes him an asset to the clinic, and his competence, confidence and calmness translates in a major way into its effective functioning.
Dolon is the welcoming faces at the reception taking your calls, clarifying your doubts and fixing your appointments with a level of patience and grace that only another person at their end of the desk can truly understand.
TuRabi are two other members of the crew who are constantly running around the clinic helping with work that people don’t spend a lot of time thinking about and yet miss sorely when one of them is not around. Their value does not go unrecognized by those who work here.
The front desk crew of Crystal is an indispensable one; they are both right in front of you and working behind the scenes well before you are here and long after you have left.
